I can’t see or hear the presenter during a session. What should I do?

• If you are not able to see or hear the presenter in a virtual meeting, click the refresh icon on your browser.
• Check and adjust your speaker volume levels, as needed in your computer settings and on the physical audio device.
• Ensure you are using the latest version of one of the following browser
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    • Windows or Mac : Google Chrome or Mozilla Firefox
      • Download Google Chrome here
      • Download Mozilla Firefox here
    • IOS - Safari
    • Android - Google Chrome
• If the issue persists visit ensure the correct audio output is selected on your device.